Winbet Live's Privacy Policy – Your Data, Your Rights

Welcome to the Winbet Live Privacy Policy. This policy explains how we handle your personal information when you use the Winbet Live platform — including the website, mobile app, or any other service. Our goal is to give your privacy the highest respect and ensure you have full control over your data.

This Privacy Policy applies to all services offered by Winbet Live. It operates alongside our Terms & Conditions and Responsible Gaming Policyand is effective upon use of the platform. By using the platform, you confirm that you have read and accepted this Privacy Policy.

Winbet Live operates this privacy policy in compliance with Bangladesh's Digital Security Act and international data protection standards (GDPR principles). We believe data protection is not just a legal obligation — it is our ethical responsibility to you.

Winbet Live only collects information that is necessary to provide you with the best experience. Below is a complete list of the data we may collect.

Some of the information above is mandatory (such as name, mobile number, and date of birth), while some is optional. Without the required information, you may not be able to create an account or access certain services.

Winbet Live collects information in a number of ways. We are always transparent about when and why your data is being collected.

• Directly from you: During registration, KYC verification, support contact, or profile updates.
• Automatically: Through cookies, log files, and browser data when you use the platform.
• During payment processing: Financial details during deposits or withdrawals.
• Through KYC verification: Photo of national ID card or passport.
• From third-party verification services: Only the information necessary to verify your identity.

Winbet Live uses your data for specific, limited purposes only. We never use your information for anything unrelated to those purposes.

• Creating and managing your account and ensuring its security.
• Processing betting and financial transactions.
• Verifying age and identity (KYC process).
• Fraud prevention and anti-money laundering (AML).
• Assisting with customer support and issue resolution.
• To meet regulatory and legal obligations.
• Personalizing your experience based on your preferences.
• Analytics to improve service quality and develop new features.
• Sending relevant promotions and offers with your consent.

If you no longer wish to receive marketing communications, you can opt out at any time via your profile settings or by contacting our support team.

Winbet Live uses industry-leading security technology to protect your data. Our data centers comply with international security standards (ISO 27001).

• Encryption: All personal data is stored using AES-256 encryption. TLS 1.3 protocol is applied during data transfer.
• Secure servers: Firewalls, intrusion detection systems, and 24/7 security monitoring.
• Limited Access: Only authorized personnel can access your data, and only when necessary.
• Regular Audits: Third-party security experts regularly audit our systems.
• Data backup: Regular backups are maintained in a secure location.

Data is generally retained for up to 5 years after account closure for legal and regulatory purposes, after which it is securely deleted. In the event of a security breach, we are committed to notifying affected users within 72 hours.

Winbet Live does not sell your personal data or share it with third parties for marketing purposes. Data may only be shared in the limited circumstances outlined below.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket are used to process transactions.
• Identity Verification Services: Only the data required for the KYC process.
• Legal authority: In response to a court order or a valid request from a regulatory authority.
• Fraud Prevention Agencies: To detect and prevent fraud.
• Business restructuring: Should Winbet Live undergo a change of ownership, this policy will remain in effect.

We have data processing agreements in place with all third-party service providers, who are required to uphold our privacy standards.

Winbet Live uses cookies and similar technologies to enhance your experience and ensure the platform functions properly.

• Essential Cookies: Required for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences, language settings, and login state.
• Analytics Cookies: To understand how the platform is used. All data is fully anonymized.
• Security Cookies: Helps detect and prevent fraud.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features. Winbet Live does not use any third-party advertising or tracking cookies.

Winbet Live strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• Any account registered with a false age will be permanently deleted along with all associated data.
• If you suspect your child is using Winbet Live, please contact us immediately.

As a Winbet Live user, you have a number of important rights over your personal data. These rights can be exercised at any time.

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can request that we restrict how your data is used for specific purposes.
• Right to Portability: You can request a download of your personal data at any time.
• Right to Object: You may object to marketing communications or profiling at any time.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 days. If we are required to retain certain data due to legal obligations, we will let you know clearly.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We take every complaint seriously.

• Email: privacy@winbetlive.bet – for any privacy-related matters.
• Support Email: support@winbetlive.bet – For general inquiries.
• Live Chat: Available 24/7 — chat with us in Bengali.
• An initial response will be provided within 72 hours of receiving your complaint.
• For complex cases, we aim to provide a full resolution within 30 days.